About

FAQs

How do I know my credit card transaction will be secure?
All our website orders are processed via PayPal™ with an online security encryption. Michael’s Products’ checkout is also secured by VeriSign™.

We will always email you a receipt confirming the payment whenever you make a purchase with us online. If you have any further queries please feel free to contact us.

Alternatively, you can take advantage of our direct bank transfer facilities by selecting this option in the checkout.

How do I qualify for Free Shipping on my order?
Michael’s Products offers Free Shipping on Australian orders that are over $99. Please note: if your order is over 5kg in weight, the standard flat rate ($14.95) applies regardless of spend.

Michael’s Products offers Free Shipping on international orders that are over $150. Please note: if your order is over 3kg in weight, the calculated international shipping cost applies regardless of spend.

For more information view our Shipping Policy.

How long will my order take to arrive?
Our orders are processed daily at 3PM Australian WST. Most Australian orders are shipped with Australia Post and are estimated to be delivered within 5-6 business days from despatch. Larger parcels will be sent via courier and delivery time is dependent on location.

International orders are shipped via Australia Post International Standard with an estimated arrival of up to 10 business days from time of lodgement.

Bank transfer orders will be processed and shipped as soon as funds are received.

Is my confidential information secure?

All information that is provided to Michael’s Products is strictly used to serve your orders/queries. Please see our Privacy Policy for more info.

Do you deliver to PO Boxes?
Yes we can deliver to PO Boxes, although if required we may request a street address for delivery of larger parcels.
How do I know which product is right for me?
While we endeavour to assist you by providing a detailed description on our website, you are more than welcome to call our customer service team on +61 (08) 9201 0622. Alternatively, feel free to contact us via our contact form.
Are your products suitable for infants?
Yes, all products are suitable for infants with the exception of Michael’s Dermo Relief and Medi Rub, which are intended for anyone above 6 years old.